Are you still following the old ways of managing your taxi dispatch software? Or do you feel stuck with fewer customers or less revenue? It's time to switch to the technology for managing your taxi business. Using automated software, you won't face challenges such as manual tracking, limited customer base, disturbed fleet management, etc, that leads to poor customer experience. Instead, you will get real-time insights, proactive customer service, dynamic fleet management, etc. Let's understand how technology makes it happen.
How Technology Drives the Taxi Business?
Firstly, the taxi software is managed through mobile phones. It works in a way that the customer uses the taxi dispatch mobile application to book a cab. The drivers in the nearby areas accept the ride and then do the dispatch. If we talk about an average number of users requesting a trip, then watch out for the numbers ahead. As per Hindawi, almost 10,000 requests are made by customers via taxi dispatch mobile applications. Surprisingly, not all of them are completed. A few confirmed rides get canceled by the riders before completion due to various factors such as long waiting hours, etc.
If the lower empty movement costs and shorter response times are there, they become the two pillars of a successful taxi fleet system. Let's understand a few of the ways in which technology contributes to revenue growth:
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Convenience - The apps are easy to use and make it convenient for passengers to book a ride.
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Surge Pricing - The adjustment of fares is made through algorithms based on the demand of the taxi during peak hours.
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Route Optimization - With the help of predictive analysis, an optimized route becomes available, resulting in more completed rides.
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Efficient Matching - Automated taxi dispatch systems use algorithms to match passengers and drivers efficiently. The efficient matching further results in reduced waiting time by passengers.
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Continuous Improvement - Insights from the feedback received can easily be identified for improving customer experience.
In these ways, the technology leverages the whole taxi business. It becomes easy to optimize the operations and evolve in the transportation industry.
Essential Features to Scale Taxi Business:
The taxi business can be streamlined by incorporating intelligent features into the software. Let's understand the must-have advanced technological features of taxi dispatch software from the perspective of the Passenger, Driver, and Admin.
Must-Have Features in Passenger App:
The major success of a taxi dispatch business depends on how well-designed a passenger app looks. Once incorporated into a passenger app, the features below will help you improve customer service.
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LIVE Map Tracking
The real-time tracking of the taxi's location, along with the time of arrival, is displayed. A map is also available for the users to keep an eye on the driver's route.
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Multiple Payment Options
A passenger gets a variety of payment options to pay for the ride. Payment methods such as digital wallets, cash, and credit cards are available for a seamless transaction experience.
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Booking History
The passengers get access to all the past rides. The data includes route information and
receipts. An option to rebook for frequent routes is also available.
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In-App Communication
The passengers have a great feature to communicate either via call or messages. Due to advanced technology, all personal contact details are hidden for privacy.
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Language & Accessibility
Multilingual support is available to serve a diversified customer base. Features like voice commands make accessibility easy.
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Chat Feature
There is a socket-based chatting feature. The driver and passenger can easily communicate with each other. This makes communication faster and more secure.
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Review System
The passengers are given the ability to rate the ride experience. They can rate the driver's performance & help build the trust of other customers.
Must-Have Features in Driver App:
Drivers play an important role in the smooth running of a taxi business. It's essential to keep them happy & stay tuned to the platform with zero stress:
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Digital Payments
An integrated payment system is available for the secure processing of transactions. It can be linked to third-party digital wallets as well.
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Multi-Language
The driver's app can be accessed in multiple languages. On the other hand, the accessibility feature helps drivers with special requirements.
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Smart Fare Management
The fare calculation is displayed on the driver app screens. This maintains complete transparency.
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Turn-By-Turn Navigation
The drivers reach the passenger quickly as they get turn-by-turn navigation instructions. An optimal route guidance is given to the drivers, along with LIVE traffic updates.
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Documents
The drivers can easily add or change documents when signing up on the platform. The app works like a centralized storage for keeping the documents safe.
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Driver Performance
Showing their daily and monthly driving reports and passenger reviews motivates them to improve future rides.
Must-Have Features in Admin Panel:
The seamless & simple design helps you manage the taxi business smoothly. The below-mentioned features will run your business smoothly:
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Trips/Rides Manager
From the dashboard, the admin can check real-time data such as ongoing rides, number of active drivers, revenue, etc.
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Commission Tracking
Admin gets to view all the transactions on a single platform. A thorough overview of commission, mode of payment, taxes, and wallet transfers is available.
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Reports
The admin gets an in-detail report of the driver's performance, peak hours, and popular routes available. The data can be used for the planning and strategizing of the activities for business growth.
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Promotions and Marketing
Easily create and manage discounts, loyalty programs, and promotional campaigns. An analysis of the marketing activities is also available.
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Emergency Response
Get an access to emergency alerts and respond instantly to the safety concerns. An integration with the emergency services is available.
The Last Lines!
The passengers, drivers, and admin make up a profit-generating taxi business driven by technology. If the passenger gets all the requirements fulfilled by the taxi business, the customers remain retained. The more drivers remain associated with that taxi dispatch application. Hence, technology makes a taxi business successful with the best taxi dispatch software. Choose Yelow Soft for an automated taxi business.
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