For your customers, a failed payment attempt can mean a broken experience and lost trust. For you, it may mean lost revenue and increased stress.
In this guide, we’ll explore the common challenges businesses face when setting up a payment gateway in the UAE and offer actionable solutions to overcome them. The goal? A seamless, secure, and satisfying payment experience for both you and your customers.
1. Challenge: Choosing the Right Payment Gateway
Why it's a problem:
There are SO many options Foloosi,Telr , PayTabs, and more. Each has different features, fees, countries supported, and API systems.
Solution:
- Make a list of what you need: recurring payments, international support, settlement time.
- Compare gateways on those features.
- Read reviews and try sandbox testing before making the final decision.
Pro tip: Choose a secure payment gateway that supports your local currency and offers good customer support in your region.
2. Challenge: Complex Documentation and APIs
Why it's a problem:
Developers often find API docs overwhelming or incomplete. It slows down development or causes confusion.
Solution:
- Choose gateways with simple, well-documented APIs.
- Look for platforms that provide SDKs, sample codes, and 24/7 dev support.
- Use tools like Postman to test APIs before production.
Pro tip: Foloosi offers easy-to-understand documentation that’s beginner-friendly and developer-approved!
3. Challenge: Security and PCI Compliance
Why it's a problem:
Handling card data requires meeting PCI-DSS standards. This can be complicated and expensive.
Solution:
- Use gateways that handle card data for you (PCI-compliant hosted checkout pages).
- Don’t store sensitive card details unless absolutely required.
Pro tip: Use tokenization and SSL certificates to add extra layers of security.
4. Challenge: Integration Bugs and Failed Transactions
Why it's a problem:
No one likes a failed payment. It results in lost revenue and annoyed customers.
Solution:
- Test all payment flows (success, failure, cancel, timeout) in a sandbox environment.
- Monitor logs during integration to catch and resolve bugs early.
- Use retry logic and graceful error messages.
Pro tip: Foloosi’s dashboard gives real-time error logs and transaction reports to help you fix issues faster.
5. Challenge: Mobile Responsiveness
Why it's a problem:
60-70% of users shop via mobile. If your payment screen isn’t optimized, you’ll lose them.
Solution:
- Choose a gateway with mobile-optimized SDKs or responsive hosted pages.
- Test on multiple devices before going live.
Pro tip: Keep it clean and simple. No one likes typing too much on mobile.
6. Challenge: Checkout Abandonment
Why it's a problem:
Long or complicated checkout flows increase cart abandonment.
Solution:
- Minimize steps to complete a payment.
- Enable guest checkouts.
- Offer multiple payment methods (Apple Pay, Google Pay, cards, UPI, etc.)
Pro tip: Foloosi supports multiple local and international payment options—all in one API.
7. Challenge: Currency & Regional Restrictions
Why it's a problem:
Many gateways don’t support certain currencies or countries.
Solution:
- Pick a payment gateway that works in your region and supports multi-currency payments.
- Confirm that settlement works with your bank.
Pro tip: Foloosi is built for businesses in the UAE, supporting AED and regional compliance.
8. Challenge: Lack of Customization
Why it's a problem:
Some hosted payment pages can’t be branded. This breaks trust with customers.
Solution:
- Look for gateways that allow customization of payment pages.
- If you need full control, choose API integration over hosted.
Pro tip: Branded checkout improves conversion rates. Keep it consistent with your theme.
9. Challenge: Delayed Settlements and Hidden Charges
Why it's a problem:
Nothing’s worse than finding unexpected charges or waiting too long for your money.
Solution:
- Clarify the settlement cycle with your provider before onboarding.
- Read the fine print regarding transaction fees, refund charges, etc.
Pro tip: Transparent pricing = less stress. Foloosi displays all charges upfront.
10. Challenge: Poor Customer Support
Why it's a problem:
When something breaks, you NEED help fast. Long wait times or auto-replies don’t cut it.
Solution:
- Pick gateways with live chat or local support.
- Test their response during your trial phase.
Pro tip: The quality of support can make all the difference in the user experience. Foloosi stands out for its top-notch customer support, based right here in the UAE.
Try at foloosi
