If you have lost access to the mobile number registered on the CoWIN platform, retrieving your COVID-19 vaccination certificate can feel challenging. However, there are alternative methods you can use to download your certificate without the need to access that specific number directly. Having your certificate is essential for travel, employment, health verification, and other official purposes. Here is a detailed guide covering all the practical steps you can take if you no longer have access to the number linked to your vaccination record.
Steps to download COVID vaccination certificate using Aadhaar number
The Aadhaar number method is one of the most commonly used ways to retrieve your CoWIN certificate. While you will still need the mobile number associated with your Aadhaar, it can be different from your CoWIN-registered number in some cases. Here is how to proceed:
Step 1: Go to the official CoWIN website (cowin.gov.in) and click on the “Sign In/Register” option.
Step 2: Select Aadhaar authentication and enter your Aadhaar number carefully.
Step 3: You will receive a One Time Password (OTP) on the mobile number linked to your Aadhaar. Enter the OTP to complete verification.
Step 4: Once authenticated, navigate to the ‘Download Certificate’ section and click on “Download.” The certificate will be saved to your device.
If you no longer have access to your Aadhaar-linked mobile either, you will need to use an alternative method listed below.
Steps to download COVID vaccination certificate using DigiLocker app
The DigiLocker app is a convenient, government-approved tool that allows you to access your vaccination records securely. Even if you cannot get OTPs through CoWIN directly, DigiLocker can help, provided you have an account linked to Aadhaar.
Step 1: Download the DigiLocker app on your smartphone or access it via the DigiLocker website. Log in using your credentials.
Step 2: Link your DigiLocker account to your Aadhaar number if you have not done so before.
Step 3: Go to the ‘Health’ section and select ‘Ministry of Health and Family Welfare.’
Step 4: Click ‘Get Document’ under CoWIN certificate.’ DigiLocker will automatically fetch your certificate from the government database and save it to your account.
This method avoids repeated OTP requests from CoWIN and is ideal if your Aadhaar is active but your CoWIN number is unavailable.
Steps to download COVID vaccination certificate at a Common Service Centre (CSC)
If you cannot use Aadhaar or DigiLocker, your most reliable option is to visit a nearby CSC, which is authorised to provide printed certificates.
Step 1: Locate your nearest CSC by searching online or contacting your district health office.
Step 2: Carry the ID proof you used when you got vaccinated (Aadhaar card, PAN card, voter ID, or passport).
Step 3: Tell the CSC operator you need a printed CoWIN vaccination certificate but do not have access to your mobile number.
Step 4: The operator will use the CoWIN backend system to verify your identity details and beneficiary reference ID.
Step 5: After verification, the operator will print your certificate and give it to you. Some centres may also email you a digital copy.
Steps to request help from CoWIN support
If none of these options work or your records have inconsistencies, you can contact CoWIN’s official support for assistance.
Step 1: Call the CoWIN helpline at 1075.
Step 2: Explain your situation clearly: that you have lost access to your registered number and cannot receive OTPs.
Step 3: They may request that you email a formal application. Prepare your email with:
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Full name as mentioned on the vaccination record
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Your beneficiary reference ID
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A scanned copy of your photo ID proof
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A short description of the issue you are facing
Step 4: Send this email to support@cowin.gov.in with the subject line “Mobile Number Update Request for Certificate Download.”
Step 5: Wait for a response. They may guide you on updating your registered mobile or provide a direct download link.
Can you download a CoWIN certificate without any OTP verification?
Unfortunately, no. For security reasons, every official download process requires an OTP—either sent to your Aadhaar-linked number or your CoWIN-registered number. This is to protect your personal vaccination data from unauthorized access. If you cannot access any of your linked numbers, you must visit a CSC or update your mobile number through district health authorities.
Related information: COVID test cost and vaccination records
While downloading your CoWIN certificate, you might also want to stay informed about the COVID test cost in your area. The cost of RT-PCR and rapid antigen tests can vary between private labs and government centres. In India, many states have capped the COVID test cost to make testing more accessible, and rates often change depending on guidelines. Always check your state health department’s official updates to know the latest charges before booking a test.
Your vaccination certificate, along with negative COVID test reports, may be required for travel or attending certain events. Keeping records of both your COVID test cost receipts and vaccination details can help you manage reimbursement claims or documentation requirements effectively.
Additional tips to avoid future issues
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Save your beneficiary reference ID securely after vaccination.
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Maintain a digital copy of your certificate in multiple places (email, phone, cloud storage).
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If you change your mobile number, update it immediately in CoWIN records via your local health department.
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Whenever you get an updated dose, re-download the certificate so your record is current.
Conclusion
Downloading your CoWIN certificate without access to the registered mobile number is possible, but you must follow specific procedures carefully. Whether you use Aadhaar verification, DigiLocker, a Common Service Centre, or official support, ensure you have your ID documents and beneficiary details ready. Your vaccination certificate is an essential document for domestic and international travel, employment requirements, and health records. By securing multiple copies and updating your information promptly, you can avoid last-minute problems. Stay proactive about maintaining your COVID-19 records so you can retrieve them whenever needed.
