Queue Management System Market: Facts, Figures and Analytical Insights, 2023 to 2032

Queue Management System Market: Overview

The global queue management system market is estimated to reach USD 1.1 billion by 2030, growing at a CAGR of 7.20% from 2022 to 2030. The growth of the market is attributed to factors such as the increasing need to improve customer satisfaction, the rising need to manage customer traffic and customer movement to boost productivity, and the growing adoption of queue management systems in various industries, including healthcare, retail, and banking.

Queue management systems are software and hardware solutions that help businesses manage queues and wait times. They can be used to organize customers, track their wait times, and provide them with information and updates about their queue position. Queue management systems can also be used to collect customer feedback and improve the overall customer experience.

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Key Companies

Some of the key players in the queue management system market include:

• Queue-it
• Qmatic
• OneCall
• Q-nomy
• Verint Systems
• Calabrio
• Genesys
• NICE
• Genesys
• Avaya
• Cisco

Market Segmentation:

The queue management system market can be segmented by:

• Offering: Solution and Services
• Deployment Model: Cloud-based and On-premise
• Mode: Virtual and Physical
• Queue Type: Single and Multiple
• Enterprise Size: Small, Medium, and Large
• Application: Customer Service, Patient Management, Retail, Banking, and Others
• Industry Vertical: Healthcare, Retail, Banking, Financial Services, and Insurance (BFSI), Government, and Others

Regional Insights:

North America is expected to be the largest market for queue management systems, followed by Europe and Asia Pacific. The growth in the North American market is attributed to the early adoption of queue management systems by businesses in the region. The European market is expected to grow due to the increasing demand for queue management systems from the healthcare and retail industries. The Asia Pacific market is expected to grow at the fastest CAGR due to the growing economies and the increasing urbanization in the region.

Industry Latest News:

• September 2023: Queue-it, a leading provider of virtual queueing solutions, announced a partnership with Salesforce to integrate its virtual queueing solution with Salesforce Commerce Cloud. This integration will enable Salesforce Commerce Cloud customers to provide their customers with a seamless virtual queueing experience.
• August 2023: Qmatic, a global provider of queue management solutions, announced the launch of its new cloud-based queue management solution, Qmatic Cloud. Qmatic Cloud is a scalable and affordable queue management solution that is designed for businesses of all sizes.
• July 2023: OneCall, a leading provider of customer engagement solutions, announced the acquisition of Q-nomy, a provider of queue management solutions. This acquisition will enable OneCall to offer its customers a comprehensive suite of customer engagement solutions, including queue management.

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