How to Solve QuickBooks Payroll Update Error 15102?
How to Solve QuickBooks Payroll Update Error 15102?
We have encapsulated all the useful methods that can help you fix QuickBooks Error 15102 without any technical difficulties.

QuickBooks Error 15102 is an update error encountered by QuickBooks users. This error is mostly caused by a corrupted installer or poor internet connectivity. This error comes up as a message stating "Error 15102: Failed to reset update."In this blog, we have encapsulated all the useful methods that can help you fix QuickBooks Error Code 15102 without any technical difficulties.

Major factors of QuickBooks Error 15102 

This error is caused by the following :

  • The multi-user mode is active in the background.
  • QuickBooks installer files are corrupt.
  • The internet connectivity is poor.
  • Not logged in as admin.

Signs and Symptoms related to QuickBooks Error 15102

The various signs of this error are:

  • The notification related to the error appears. It states "Error 15102: Failed to reset update."
  • Not able to update QuickBooks payroll subscription.
  • Frequent system crashing and freezing.

Some important methods to fix QuickBooks Error 15102

Perform the below-given methods to resolve this error

Method 1: Turn on Single User Mode

The steps to enable the Single User mode are discussed below:

  • Run QuickBooks.
  • Go to File option.
  • From there, click on the option to the Single User mode.
  • After this step, try again to update QuickBooks Desktop.

Method 2: Check the Shared Download Location

The steps to check the shared download location are:

  • Run QuickBooks.
  • Open Product Information using F2.
  • Head to the downloaded file.
  • Click on Options then download location.
  • In case the shared download location is incorrect, change it.
  • Click on “Yes” for Shared Download.

Method 3: Use New Drive Letter

Using a new drive letter can also fix the issue. The steps are:

  • First step is to map the drive to new Drive Letter.
  • Go to the mapped drive for reaching out to the Company File.
  • The next step is to launch QuickBooks.
  • Click on Help and then click on Update QuickBooks.
  • Now, head to Options and then head to Settings.
  • Turn off shared download and after that turn in on.
  • Hit on Save.
  • Again run QuickBooks and try the update process once again.

Method 4: Log in as an Admin

Many a times, insufficient permissions can also lead to update issues that can inturn lead to QuickBooks Error 15102. The steps to follow are:

  • Click on Start, and then click on Switch User.
  • Opt for the user account with admin rights.
  • Now, log out of the system and then login using this admin account.
  • Right-click the QuickBooks desktop icon and click on Run as Administrator.
  • Try to update QuickBooks. The process should complete without any further issues.

Method 5: Try updating QuickBooks in the safe mode

For many users, the safe mode option for updating QuickBooks is an effective measure to fix QuickBooks Error 15102. The steps are:

  • In the start menu, type ‘’msconfig”.
  • Click on Selective startup and load services.
  • Then, hit on Safe Mode with Networking.
  • Click on Apply.
  • Go to Intuit website.
  • Type in the correct product and year.
  • Go for manual downloading of QuickBooks.


This blog uncovered all the measures that should help you completely get rid of QuickBooks Error 15102. If you face any technical error, contact our technical team at the helpline +1800-615-2347. Our team of experts is always available to take calls from your end and address all your queries. You can call us anytime and get unwavering support assistance from our experts.


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